How booking works.

Prices and what they include

Prices are per person, sharing a twin room, in the currency shown. Single rooms cost extra.

Each package lists what it includes; anything not listed is not included. Your quote lists both, and its price is fixed once you pay the deposit — unless a government tax or fee changes before you travel.

Deposit and balance

A deposit of 30% of the trip price confirms your booking.

The balance is due 30 days before departure. If you book within 30 days of departure, the full price is due when you book.

In trade-fair season hotels must be paid in full in advance; when that applies, your quote says so.

Changes

Tell us as soon as your plans change. Name changes are free until tickets are issued. Other changes cost what the airline or hotel charges, plus any difference in price.

If you cancel

• 60 days or more before departure: everything you paid is refunded, less costs already committed to airlines and hotels.
• 30 to 59 days before departure: we keep 50% of the trip price.
• Fewer than 30 days before departure: no refund.

Cancellations must be in writing. Travel insurance usually covers the reasons people cancel, which is why we require it.

If we cancel

If we have to cancel a dated group trip — for example because too few people book — you choose a full refund or another date.

If a visa is refused

We refund the trip price, less visa fees and costs already committed to airlines and hotels.

Travel insurance

Insurance covering medical care, emergency evacuation and cancellation is required for every trip. Add a policy to your quote, or send us the details of your own.

Passports and entry

You need a passport valid for your destination and must meet its entry rules. We check them with you, but entry is decided at the border.

If something goes wrong

Tell your host straight away so it can be put right on the spot. For anything else, write to hello@tgobrands.com within 14 days of your return.